FREE Shipping on Orders over $75!

Our goal is to make returns/exchanges as easy as possible!  Whatever the issue is, get in touch with us so we can help you out...  Email us at orders@ollyoxen.com (include your Order #) or call us at 919-886-6396.

DAMAGED GOODS

It's rare that we let damaged or defective products out of our warehouse... If you receive damaged, defective, or incorrect merchandise, email us at orders@ollyoxen.com (include your Order #) or call us at 919-886-6396 and we will be glad to arrange a return or exchange for you.  Since we messed up, we will cover the cost of any shipping to/from you and provide a full refund if requested.

RETURNS/EXCHANGES

We want to make sure you get exactly what you want...  If you ordered something and it isn't quite what you wanted, email us at orders@ollyoxen.com (include your Order #) or call us at 919-886-6396 and we will be glad to arrange a return or exchange for you.   

We accept voluntary returns/exchanges within 30 days of purchase from www.ollyoxen.com, as long as the returned product is not visibly worn or damaged.  You will receive a merchandise credit to www.ollyoxen.com, or we can apply a refund to the original form of payment (less the cost of shipping from us).  You will be responsible for the cost of return and exchange shipping to/from you.  If you need help with return shipping we can provide you with a pre-paid return label, the cost of which will be deducted from your credit or refund.

RETAILER

We choose retail partners who we can build a relationship with...  If you purchased something from one of our retail partners, please refer to their Returns/Exchanges policies.  If you have any issues, feel free to email us at orders@ollyoxen.com (include your Order #) or call us at 919-886-6396 and we will be glad to help arrange a return or exchange for you.

 

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